Returns & Exchanges Policy

At My Pet Hospital, your satisfaction is our priority! If you need to return or exchange a product, we're here to make the process as smooth as possible. Please review our policy below for all the necessary details.

Returns Policy

You can return or exchange a product within 7 days of purchase by contacting us at info@mypethospital.pk to initiate the request. This policy applies to local orders only.

Conditions for Returns:

• The original purchase invoice must be provided.
• Products must be in their original, unused condition, as they were at the time of purchase.
• Products with any damage, wear, or alterations will not be accepted for return or exchange.
• Customers must return merchandise using a traceable delivery method, such as a courier or registered post, at their own expense to the address provided for the order.

Note: For orders delivered via our own delivery service, we will arrange for the pickup of the product at no additional cost.

Refund Policy

For eligible products, we offer a straightforward refund process. Refunds are applicable only to non-exclusive brand items.

Conditions for Refunds:

• Refund requests must be made within 3 days of purchase or receiving the product.
• The original purchase invoice must be presented.
• Products must be in their original, unused, and undamaged condition.
• Delivery charges are non-refundable.
• Customers are responsible for returning the items to our facility unless the product was delivered by us, in which case we will arrange a pickup.

Please Note: Refunds will be processed only after a thorough inspection of the returned product to ensure compliance with our conditions.

Exchange Policy

Exchanges are subject to the same conditions as returns. If you wish to exchange a product, contact us at info@mypethospital.pk to check product availability and initiate the process.

Policy Changes

My Pet Hospital reserves the right to modify or update this policy at any time without prior notice. Customers are advised to review the policy periodically to stay informed about any changes.

Thank you for choosing My Pet Hospital! We are dedicated to ensuring that you and your pets have an exceptional experience with our products and services.