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Frequently Asked Questions (FAQs)

1. How can I book an appointment?

A: Appointments can be booked via WhatsApp, call, or by visiting your nearest branch.

2. Are walk-ins allowed for grooming or clinic visits?

A: Yes, walk-ins are welcome, but booking is recommended to avoid waiting.

3. What are your clinic timings?

A: Timings vary by branch. Please specify the branch to get accurate hours

4. Is your clinic pet-friendly and safe for first-time visitors?

A: Absolutely. Our clinics are designed to be clean, calm, and welcoming.

5. What if I miss my grooming or vet appointment?

A: Call us to reschedule. We’ll do our best to accommodate you.

6. Do you offer veterinary consultations?

A: Yes, certified vets are available at all branches.

7. Do you provide vaccinations for cats and dogs?

A: Yes, we offer all core and optional vaccines.

8. Is this vaccine available?

A: Let us know the branch you plan to visit so we can confirm.

9. Do you provide deworming or flea/tick treatments?

A: Yes, both services and products are available for different pet sizes.

10. Can I consult a vet online?

A: Currently, we offer in-person consultations only.

11. Is it safe to bring in my sick pet without an appointment?

A: Yes, emergencies are accepted. Calling ahead helps us prepare.

12. What are the charges for grooming an adult cat?

A: General grooming is Rs. 1,500. Packages are also available.

13. Do you have grooming packages for kittens or puppies?

A: Yes, we offer gentle grooming services for younger pets.

14. Do you offer home grooming services?

A: No, we are not offering this services right now.

15. Are your groomers trained and experienced?

A: Yes, our team is professionally trained and handles pets with care.

16. Can you groom aggressive or anxious pets?

A: Yes, with advance notice. Sedation may be advised by a vet in some cases.

17. Do you offer nail clipping or ear cleaning separately?

A: Yes, both are available individually or in packages.

18. Can I get an update on my order status?

A: Yes! Please share your order number.

19. Is this product available?

A: Let us know your city or branch to confirm availability.

20. Can you place an order for me?

A: Sure! Share the product name and your contact/delivery details.

21. Do you accept online bank transfers?

A: Yes, we accept online payments. Details are shared after order confirmation.

22. Do you accept credit/debit cards or cash on delivery?

A: Yes, we accept cards, bank transfers, cash in store, and COD for deliveries.

23. Do you sell prescription pet food?

A: Yes, we stock vet-recommended diets. Let us know what you need.

24. Can I buy pet accessories at your clinic?

A: Yes, we offer toys, leashes, collars, grooming tools, and more.

25. Do you offer same-day delivery?

A: Yes, available for select products and areas.

26. Do you sell cats or other pets?

A: No, we do not sell pets.

27. Do you assist with pet adoption or rehoming?

A: We support adoption efforts and can connect you with trusted networks.

28. How can I stay updated on offers and new services?

A: Follow us on Instagram/Facebook

29. Do you offer discounts or loyalty programs?

A: Yes! Ask about our loyalty card and ongoing promotions.

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